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+1-888-225-84-52
24/7 customer support service

TollFree USA
+1-888-225-84-52
24/7 Customer Support Service



24/7 customer support service

 
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F.A.Q.

Products

Q: What is the difference between generic and brand medications?
A: The difference is in the name, shape, color and price. Generic medications are usually named by their active ingredient and cost less, however they have exactly the same formula, action, dosage and contra-indications as the brand medicines.

Q: What should I do if I have questions about medications?
A: If you have any hesitations or questions, please make sure to contact us before you submit your order. Our highly-skilled Customer Support specialists will gladly help you with any questions you have. Please, feel free to contact us using the Contact Us form or by phone.

Q: In case of an overdose, what should I do?
A: An overdose on Stromectol can be fatal if not attended to promptly. Call911 immediately and request for immediate medical assistance.

Q: After taking Stromectol for a few days and feeling better, can I stop taking even if the scheduled dose is not finished?
A: It is best to stick to your doctor’s prescription even when feeling better after a few days. A complete dose helps prevent re- occurrence of the disease being treated.

Q: What should you do when you miss your dose?
A: In case of a missed dose, do take your dose as soon as you remember. However, if the time to your next dose is short, wait for the next dose.

Ordering

Q: How do I place an order?
A: The simplest way to place an order is:

  1. Choose the products to buy (pay attention to dosage and quantity)
  2. Choose the delivery type (EMS or Reg.Mail)
  3. Go to Checkout page (press the Checkout button)
  4. Fill in all required information (pay extra attention to your billing address and credit card info)
  5. Submit the Order (press the Submit button)
  6. Receive an Approve message on your screen
IMPORTANT!If for any reason you can't complete your order, please, contact out Customer Support using the Contact Us form or by phone.

Q: How can I pay for an order?
A: We accept credit and debit cards. More detailed information about available payment systems is shown on each page of our Online Pharmacy.

Q: How can I cancel my order?
A: If you wish to cancel your order, please contact our Customer Support team using the Contact Us form or by phone and provide us the reason for your cancellation. You can cancel your order within 24 hours of submitting the order. Shipped orders cannot be canceled.

Q: How can I order a refill?
A: The procedure for a Refill Order is exactly the same as a regular purchase. IMPORTANT! Save and use your previous Order ID (it is given in the confirmation/invoice e-mail) to simplify the process of filling out the Checkout page. When ordering a refill you get a 5% discount. Please contact our Customer Support for help.

Q: Is it safe for my privacy to order from your pharmacy?
A: Privacy and security of our customers is our greatest concern. Our online order system uses the latest security encryption technology ensuring your credit card information stays safe. All the information we require from our customers is necessary to provide the requested services. The information you give us while placing the order is used only to process the transaction and send the order out.

Q: When will my credit card be charged?
A: Your credit card will be charged as soon as your order is processed and accepted by our Financial Department.

Q: How is it possible that on the checkout page my total amount was 165.80 and the invoice you sent shows 252.75?
A: It is important to remember, that no matter what currency you choose, the total amount in the invoice will be in USD. Further conversion to your currency will be performed by your bank.

Q: Why do I have to provide my birth date?
A: Your birth date is a part of your credit card information, we need it to be sure you are the actual cardholder.

Q: Why are you trying to contact me?
A: We need your personal confirmation to avoid fraudulent orders, any mistakes, and to process your order faster. Order processing usually may take up to 72 hours. If we cannot reach you and confirm the order, it will be canceled. Please, provide us with your correct contact details.

Q: Do I need a prescription?
A: You don't need any prescription to order from our Online Pharmacy.

Q: Do you have any discounts?
A: We provide our customers with special seasonal discount offers (10% and 15% off the regular price). Contact our Customer Support for more details.

Shipping

Q: Which countries do you ship to?
A: We ship to any address in the world. IMPORTANT! If you can't find your country in the list, please contact our Customer Support team using the Contact Us form or by phone.

Q: When will I receive my order and how much does the shipping cost?
A: Our Online Pharmacy offers 2 types of delivery:

Shipper/Order sum0-300$300-400$400$+
EMS (Express Mail Service) 5-9 business days (in some cases up to 25 business days)30 $15 $FREE
Regular Mail 14-21 business days (in some cases up to 35 business days)20 $FREEFREE
Shipping rates are true and don't depend on size of your order.

IMPORTANT! IMPORTANT! The delivery time can also depend on following factors: holiday season, weather conditions, destination country. We don't ship or deliver on weekends or public holidays (both in the destination country and the shipping country).

Q: Can I change my shipping address?
A: If necessary, you can make corrections or add details to your shipping address within 24 hours from the moment of placing an order. Please, contact our Customer Support team via Contact Us form or by phone.

Q: What should I do if the package is damaged or missing?
A: In any of those cases feel free to contact our Customer Support team via Contact Us form or by phone and inform us about the problem. We will either reship the order or issue a refund.

Q: How much will I have to pay if you reship my order?
A: If you paid for delivery insurance (you can choose it in the Cart or Checkout Page) and/or Tracking information does not match the Shipping Address we will reship the product without any additional charge.

Q: How can I track my order?
A: You can Track the Order on our website in Track my order menu option or use one of the following websites:

CountryLink
Australia http://ice.auspost.com.au/
Austria http://www.post.at/
Canada http://www.canadapost.ca/
Germany https://www.deutschepost.de/sendung/simpleQuery.html
Finland http://www.posti.fi/english/eservices/itemtracking/index.html
United Kingdom http://www.parcelforce.com/portal/pw/track?catId=7500082
Ireland http://track.anpost.ie/track/trackone.html
Japan http://tracking.post.japanpost.jp/service/numberSearch.do?locale=en&searchKind=S004
Mexico http://www.correosdemexico.gob.mx/English/Paginas/track.aspx
Netherlands http://www.postnl.post/
New Zealand http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/Tracking/
Norway http://www.posten.no/
Spain http://www.correos.es/
Sweden http://www.posten.se/tracktrace/TrackConsignments_do.jsp?lang=GB
Switzerland http://www.swisspost.ch
USA http://www.usps.com/shipping/trackandconfirm.htm
Other http://www.track-trace.com/post
IMPORTANT! You can only track your order when it reaches the destination country.
If you cannot track your order, please contact our Customer Support using the Contact Us form or by phone.

Q: Why does Reg Mail Tracking ID show no information?
A: The U.S. customers who choose Reg.Mail shipping method are not able to obtain tracking and delivery information for inbound registered items on tracking services from such countries as India and Hong Kong due to the rules of the United States Postal Service. Please, contact your local Post Office or visit https://www.usps.com/ for more information on the current issue.
If you are not a U.S. customer or your package is coming from a different country, please, note that the information will be available when your package reaches the destination country.

Q: What country is my package coming from?
A: To define what country your package is coming from - check last two letters of your Tracking Number. They refer to the ID of the country, where your package has been dispatched.

  1. IN - India
  2. SG - Singapore
  3. HK - Hong Kong
  4. DE - Germany
  5. GB - Great Britain
If you can't find the country ID in the list above or your tracking ID has another format - please, use the tracking services that are available for your country to check where your package has been sent from.