TERMS AND CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE TERMS AND CONDITIONS HEREIN. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE, DO NOT USE THIS WEB SITE.
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered as a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we reasonably determine that you have violated or are likely to violate the foregoing prohibitions, we may take any action we reasonably deem necessary to cure or prevent the violation, including the immediate removal from this Web Site without limitation of the related materials. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.
Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks in the U.S. and other countries. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Web Site grants or should be construed as granting, by implication or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without our written permission or the written permission of such third party owner.
Accuracy of Information
We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Web Site. For example, products included on the Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Web Site. In addition, we may make changes in information about prices and availability without notice. While it is our practice to confirm orders by email and/or phone, the receipt of an email/phone order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
Products, services, features and content
All products, services, features and content described or depicted on this website are subject to change at any time without notice. We make all reasonable efforts to give you accurate product information such as color, size specification, dosage, availability etc. Please, note, that these are approximate and are provided for convenience purpose only. The inclusion of any products or services at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from herein. By placing an order, you represent that the products ordered will be used only in a lawful manner.
Protecting the security and privacy of your personal data are important to us. Therefore, our company referred to under “Corporate Information” operates its websites in compliance with applicable laws on data privacy protection and data security.
In the following, we provide information on the kinds of data we collect on our websites and by phone, the purposes for which we use such data, and the parties with which we share such data, where applicable.
Collected data and purpose of processing
We collect personal data (e.g., names, addresses, telephone numbers, or e-mail addresses) in connection with the operation of our websites only when you have voluntarily provided such data to us (e.g., through registration, contact inquiries, surveys, etc.) and when we are entitled to process or use such data by virtue of permission granted by you or on the basis of a statutory provision.
As a general rule, we use such data only for the purpose for which you divulged the data to us, such as to answer your inquiries, process your orders, or grant you access to certain information or offerings.
Sharing of data
Insofar as you have provided your consent or when we are otherwise legally entitled to do so, we will share your personal data with subsidiaries of our company, where applicable.
Data is shared only in connection with and in compliance with applicable laws and regulations. We do not sell or otherwise market your personal data to third parties.
We send our products in a brown envelope marked Gift. All medications are packaged in bubble wrap that prevents your order from any kind of damage.
We care of our clients' privacy that's why we do not mention our company name in the descriptor of the transaction. The name won't contain any information about the ordered products as well.
However, there will be our contact phone number, so you can find out more details about the transaction.
We guarantee the highest quality of all medications represented at our Online Pharmacy, a member of MIPA (Manitoba International Pharmacists Association). All products are certified and approved by FDA (U.S Food and Drug Administration) and HPFB (Health Products and Food Branch).
Our medications are manufactured in India, China and Singapore. These countries are well-known for their ancient traditions in producing high-quality medications.
Our Quality Control Department provides testing of the products to uncover defects of all medications represented on our website. Drug expiration date is no less than 12 months.
We work with reliable suppliers and provide on-time delivery worldwide. Our 45 business days shipping guarantee states product delivery or re-shipment during 45 business days without additional charge.
We guarantee professional skilled Customer Support Service 24/7.
Submit Order and Processing
Please, check all data on the Checkout Page. There is all information about your order. After that press Confirm Data. You can go back and change/correct some things if necessary. Do not forget to press the SUBMIT button afterwards.
NOTE! Please, do not refresh the page after you press the SUBMIT button. Your order will be placed twice. We can accept only 1 order from 1 person at a time.
We provide our customers with special seasonal discount offers (10% and 15% off the regular price). Contact our Customer Support for more details.
You will be informed about each stage of order processing (pending/approved/declined/shipped) via email. If you don't receive it in 24 hours, please, contact our Customer Support via Contact Us form.
After submitting an order it gets a pending status. In some cases the order processing may take up to 72 hours. This is done to avoid fraudulent orders and any mistakes in your order information. Your card will be charged only after the order is confirmed and approved by our Fraud Department.
IMPORTANT! In some cases the actual charge may differ from the one written in the invoice. It may happen due to the international transaction fee. Please, pay attention before you place an order. The international transaction fee may be taken regardless of card types (credit, debit, prepaid, etc.)
Shipping rates and delivery time
Our Online Pharmacy offers 2 types of delivery:
|EMS (Express Mail Service) 5-9 business days (in some cases up to 25 business days)||30 $||15 $||FREE|
|Regular Mail 14-21 business days (in some cases up to 35 business days)||20 $||FREE||FREE|
IMPORTANT! Delivery time is approximate and true for most cases. The delivery terms begin after the order is shipped out. We don't ship or deliver on weekends or public holidays (both in the destination country and shipping country).
You will receive a tracking number via e-mail so that you can track your order when it reaches the destination country. If you don't receive an email with a Tracking ID within 5 business days, please contact our Customer Support using the Contact Us form.
If the previous order is not delivered for some reason, we won't be able to process a new one. If the deadline is reached and you still haven't received your order, please don't place a new one. Contact our Customer Support Center and we will reship the previous order for free.
You can track your order on our website in the Track my order menu option or use one of the following links. If you cannot track your order, please contact our Customer Support using the Contact Us form or by phone.
The U.S. customers who choose Reg.Mail shipping method are not able to obtain tracking and delivery information for inbound registered items on tracking services from such countries as India and Hong Kong due to the rules of the United States Postal Service. Please, contact your local Post Office or visit https://www.usps.com/ for more information on the current issue.
Incorrect shipping address
Please, make sure you entered a correct shipping address on the Checkout page and double check the information before submitting the order. Don't forget to enter all essential information in the Address field, including APT or SUITE number, so that your package can reach you on time.
IMPORTANT! We do not ship to any corporate/public places. Such shipping addresses should be changed to residential or PO Boxes. If there is nobody available to receive the order, it will be sent to a local post office where you can receive it later.
Billing addresses such as UPS stores are not acceptable. The system will not be able to process the orders with such addresses.
If you want to make corrections or add details to your address, please contact our Customer Support team using the Contact Us form or by phone within 24 hours of placing the order. Once the order is shipped, we will not be able to change any information.
IMPORTANT! Any mistake or missing information in the Shipping Address can cause delay or non-delivery (the package can be returned to the sender) and the product will be reshipped at the customer's expenses.
If you want to cancel your order, please contact our Customer Support using the Contact Us form or by phone and provide us with your reason for cancellation. You can cancel your order within 24 hours of placing it. Shipped orders cannot be canceled or refunded.
If your order has been declined, try to contact our Customer Support Center to find out the reason for the decline before placing a new order.
We are sorry, but we don't accept any returns. If you received the wrong product or the package was damaged, please contact our Customer Support using the Contact Us form or by phone and our high-skilled Support Team will find the best solution for your case.
If you are not satisfied with the purchased product for any reason, please immediately contact our Customer Support using the Contact Us form or by phone. We will suggest the best and most suitable solution for your issue.
IMPORTANT! As soon as your refund is issued it usually takes about 7-14 business days to have it reflected in your credit card statement. In rare cases, it might take up to 21 days. It depends largely on how your bank does credit card processing and the connection between the banks.
We DO issue refunds when:
- request to cancel order is sent BEFORE it is shipped
- chosen product/type of delivery is not available at the moment
- wrong item, damaged goods (for example, broken pills), partial order were received
- product is not effective
- parcel was not delivered within a specified time or/and after reship
- parcel was delivered to the wrong address due to sender error
We DO NOT issue refunds when:
- request to cancel order is sent AFTER it was shipped
- incorrect address was given by the client which caused non-delivery
- client did not pick up an order and the parcel was sent back
- order was placed more than 6 months before refund request
We provide our customers general information about medications represented at our Online Pharmacy. It doesn't include all possible drug interactions, side effects or precautions.
IMPORTANT! Drug information given on the website can't be used for the purposes of self-treatment and/or self-diagnosis.
IMPORTANT! To get proper results, read the instructions attentively before taking medication, especially contra-indications and dosage. Please, consult your doctor or physician to avoid any possible risk.
Any specific instructions for taking a particular medication must be agreed with your doctor. We are not responsible for any kind of damage (direct or indirect) caused by improper use of the information provided or as a result of self-treatment.